Refund policy

Customers may request a return or exchange within 7 days from the date of delivery for change-of-mind requests, subject to the conditions below.

Items must:

•⁠  ⁠Be unworn and unused.
•⁠  ⁠Be in their original condition.
•⁠  ⁠Have all original tags attached.
•⁠  ⁠Be returned in their original packaging where applicable.
•⁠  ⁠Not be washed, altered, damaged or stained.
•⁠  ⁠Not have perfume, makeup, deodorant or other noticeable scents or marks.
•⁠  ⁠Be in a condition suitable for resale.

Sale, Final Sale and Non-Returnable items are not eligible for change-of-mind returns or exchanges, except where otherwise required by UAE law.

For change-of-mind returns or exchanges, the customer is responsible for the applicable return and delivery costs unless otherwise stated by J.Collection.

Defective, damaged, incorrect or materially misdescribed items will be handled in accordance with applicable UAE consumer protection laws.

Nothing in this policy is intended to exclude or restrict any mandatory consumer rights provided under UAE law.

Approved refunds will normally be issued through the original payment method where technically possible.